Shipping policy

Shipping Policy

Last updated: October 2, 2026

At Veluxa, we want your holiday shopping experience to be as smooth as possible. Every order is carefully processed and shipped to bring a little extra warmth to your home.

Order Processing

All orders are processed within 1–3 business days, excluding weekends and holidays.

Once your order has been processed and shipped, you’ll receive a shipping confirmation email with tracking information when available.

Shipping & Delivery

Orders typically arrive within 5–8 business days after shipment.

Please keep in mind that delivery times are estimates and may vary depending on your location, carrier delays, seasonal demand, or other unforeseen circumstances.

Order Tracking

Once your order ships, you’ll receive tracking information by email when available. Please allow some time for tracking information to update after your order has been shipped.

Shipping Delays

While we do our best to ensure timely delivery, occasional delays may occur due to weather, carrier disruptions, high seasonal demand, or other circumstances outside our control.

Incorrect Shipping Information

Please make sure your shipping address is correct and complete at checkout. If you notice an error, contact us as soon as possible at Veluxa.co@gmail.com. We cannot guarantee that changes can be made once an order has been processed or shipped.

Questions?

If you have any questions about your order or shipping, contact us at:

Veluxa
Email: Veluxa.co@gmail.com

Thank you for choosing Veluxa.