Refund policy
Return & Refund Policy
Last updated: October 2, 2026
At Veluxa, we want you to be happy with your purchase. If something isn’t right with your order, we’re here to help.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging
- Free from damage caused by use or improper handling
To request a return, please email Veluxa.co@gmail.com with your order number and a brief description of the reason for your return.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery.
Please include your order number and clear photos or video of the item and packaging so we can assess the issue and arrange an appropriate solution.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow your payment provider additional processing time for the funds to appear in your account.
Return Shipping
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping costs are generally non-refundable.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return once opened or used.
Exchanges
We do not currently offer direct exchanges. If you need a different item, you may return the original order (if eligible) and place a new order.
Contact Us
For return or refund questions, please contact:
Veluxa
Email: Veluxa.co@gmail.com